The commission found that customers at Caesars casinos in cities like London, Leeds and Glasgow were allowed to play even though there were clear signs that they had gambling problems. Last month, the commission issued an £11.6 million fine against Betway, an online gambling business, for how it dealt with such customers, saying that it allowed £5.8 million to flow through its business that was, or was suspected to be, the proceeds of criminal activity. Another, who displayed signs of problem gambling and had more than 30 sessions over five hours long, went on to lose £323,000 within a year at Caesars casinos.Ĭriticism of gambling companies has grown in Britain as an increasing number of people have become “problem gamblers.” Campaigners have called for a ban on betting machines, and the government put in new rules limiting the maximum stake for players.īut the industry’s treatment of its “V.I.P.” customers also needs more scrutiny, according to the Gambling Commission. The commission investigated Caesar’s 11 casinos throughout Britain and said it found systemic failings in the way the company dealt with high-spending, frequent customers.Īmong the instances cited by the commission was a customer who had signed up for a program to be denied service at casinos, citing gambling problems, but was nonetheless allowed to go on to lose £240,000 over 13 months. Three senior managers also had to surrender their licenses to work in a casino. hotels and casinos company would have to pay 13 million pounds for racking up a “catalog” of failures over three years. The Gambling Commission said the British unit of the U.S. Britain’s gambling authorities have ordered Caesars Entertainment to pay a record fine of $16 million for failing to prevent money laundering and for allowing people with gambling problems to lose huge amounts over repeated visits to its casinos.
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